Shipping & Returns
SHIPPING
- Shipping within New Zealand only
- FREE SHIPPING available on orders $100 or more*
- For orders under $100, flat shipping rate of $5.99 applies
*may exclude bulky items determined at the discretion of NutriRx
When will your order arrive?
AREA | Business Days |
North Island | 1 - 3 days |
North Island Rural | 2 - 4 days |
South Island | 2 - 5 days |
If your order is going to take longer than expected, we will contact you with the details you have provided. Please be mindful that parcels are sent non-signature.
RETURNS
Refund Policy- Items need to be returned within 7 days of you receiving the product.
- All items must be returned in their original condition with all original tags attached. Items must be unused and with no signs of wear.
Type of Return | Refund | Exchange or Store Credit |
Change of Mind | ✖ | ✓ |
Faulty Product/Product Not Fit For Purpose | ✓ | ✓ |
- Change of mind returns are eligible for an exchange or store credit given that the item(s) are returned in an intact resalable condition - no refund will be provided for change of mind returns so please choose carefully
- Faulty products and products not fit for purpose returns are eligible for a refund, exchange or store credit.